Frequently Asked Questions

Anubris is a comprehensive IT services company that provides enterprise-grade technology solutions. Our services include:

• Managed IT Services: 24/7 monitoring, support, and maintenance
• Cloud Services: Migration, management, and optimization for Azure, AWS, and GCP
• Cybersecurity: Threat protection, compliance, and security operations
• DevOps: CI/CD pipelines, automation, and infrastructure as code
• IT Consulting: Strategic planning, assessments, and digital transformation

We serve businesses of all sizes, from startups to Fortune 500 companies.

We work with clients across multiple industries, including:

• Healthcare: HIPAA-compliant solutions, EHR integration, telemedicine
• Financial Services: PCI DSS compliance, secure trading platforms, fintech
• Manufacturing: IoT, predictive maintenance, supply chain optimization
• Retail & E-commerce: Scalable platforms, omnichannel solutions
• Legal & Professional Services: Secure document management, compliance
• Government: FedRAMP, security clearance projects

Our headquarters is located in New York, NY. However, we provide services to clients nationwide and globally through our remote support capabilities and strategic partnerships.

For clients requiring on-site support, we have engineers located across major metropolitan areas and can dispatch personnel as needed.

Managed IT: We take full responsibility for your IT infrastructure. This includes 24/7 monitoring, helpdesk support, maintenance, security, and strategic planning. Ideal for companies without internal IT staff.

Co-Managed IT: We work alongside your existing IT team, filling gaps in expertise or capacity. Your team handles day-to-day operations while we provide specialized support for projects, after-hours coverage, or specific technologies.

Both models are flexible and can be customized to your needs.

We are certified partners with all major cloud providers:

• Microsoft Azure: Gold Partner - VMs, AKS, Azure SQL, Azure AD
• Amazon Web Services (AWS): Partner - EC2, Lambda, S3, RDS
• Google Cloud Platform (GCP): Partner - Compute, GKE, BigQuery

We also specialize in hybrid and multi-cloud architectures, helping you leverage the best of each platform while avoiding vendor lock-in.

Absolutely! Cloud migration is one of our core competencies. Our process includes:

• Assessment: Evaluate your current environment and applications
• Strategy: Develop a migration roadmap (lift-and-shift, re-platform, or refactor)
• Migration: Execute the migration with minimal downtime
• Optimization: Fine-tune performance and costs post-migration
• Management: Ongoing monitoring and optimization

We've successfully migrated hundreds of workloads, from simple websites to complex enterprise applications.

Yes! Our development team builds custom solutions tailored to your business needs:

• Web applications (React, Vue, Angular, Node.js)
• Mobile apps (iOS, Android, React Native, Flutter)
• API development and integration
• Database design and optimization
• Legacy system modernization

We follow agile methodologies and DevOps best practices to deliver high-quality software on time and within budget.

We offer flexible pricing models to fit your needs:

• Per-User/Per-Device: Fixed monthly fee based on your environment size
• Tiered Packages: Essential, Professional, and Enterprise tiers with defined services
• Project-Based: Fixed-price quotes for specific projects
• Time & Materials: Hourly rates for ad-hoc work

Contact us for a customized quote based on your specific requirements.

We offer both month-to-month and annual agreements:

• Month-to-Month: Flexibility to adjust services as needed
• Annual Contracts: Discounted rates (typically 10-15% savings)
• Multi-Year: Additional discounts and price locks

We're confident in our services, so we don't lock you into lengthy contracts with penalties. Our goal is to earn your business every month.

Yes! We offer a complimentary IT assessment that includes:

• Review of your current infrastructure
• Security vulnerability scan
• Cloud readiness evaluation
• Cost optimization opportunities
• Recommendations report

Contact us to schedule your free assessment.

We maintain industry-leading certifications and compliance standards:

• SOC 2 Type II: Audited security, availability, and confidentiality controls
• ISO 27001: Information security management system certification
• HIPAA: Compliant for healthcare data handling
• PCI DSS: Level 1 service provider for payment card data

Our team members also hold individual certifications including CISSP, CISM, CEH, and cloud-specific credentials.

Data protection is fundamental to everything we do:

• Encryption: TLS 1.3 in transit, AES-256 at rest
• Access Control: Role-based access, MFA required
• Monitoring: 24/7 SOC monitoring for threats
• Backups: Encrypted, off-site, tested regularly
• Auditing: Comprehensive logging and audit trails
• Training: Regular security awareness for all staff

We sign NDAs and BAAs as required for your industry.

Yes! Our compliance consulting services help you meet regulatory requirements:

• Gap Analysis: Identify what's needed for compliance
• Remediation: Implement required controls and policies
• Documentation: Create policies, procedures, and evidence
• Audit Preparation: Mock audits and readiness assessments
• Ongoing Compliance: Continuous monitoring and maintenance

We support HIPAA, PCI DSS, SOC 2, GDPR, CCPA, ISO 27001, NIST, and more.

We offer multiple support tiers:

• 24/7/365 Support: Available for managed services clients
• Business Hours: 8am-6pm ET, Monday-Friday for standard contracts
• Emergency Support: Always available for critical issues

Response times depend on issue severity and your service level agreement.

Multiple channels are available:

• Client Portal: Submit and track tickets online
• Phone: +1 (555) 123-4567
• Email: support@anubris.com
• Live Chat: Available on our website

For managed services clients, we also offer dedicated Slack/Teams channels.

Response times are based on issue priority:

• Critical (P1): System down - 15 minute response
• High (P2): Major impact - 1 hour response
• Medium (P3): Limited impact - 4 hour response
• Low (P4): Minor issue - Next business day

Our average first response time is under 10 minutes for managed services clients.

Yes! While we resolve most issues remotely, on-site support is available for:

• Hardware installations and repairs
• Network infrastructure work
• Data center operations
• User training sessions
• Complex troubleshooting

On-site visits can be included in your service agreement or scheduled as needed.